COMPETENCE, COMMUNICATION, AND ASN PERFORMANCE: A STUDY AT THE GENERAL ELECTIONS COMMISSION OF TANA TORAJA REGENCY
Keywords:
Communication style, ASN performance, General Elections CommissionAbstract
This study examines how competence and communication style are associated with the performance of Civil Servants (ASN) working at the General Elections Commission (KPU) of Tana Toraja Regency. A quantitative approach employing an explanatory design was adopted. The study involved a population of 28 civil servants, with 27 respondents providing complete and analyzable responses. Data were obtained through a five-point Likert-scale questionnaire and analyzed using multiple linear regression in SPSS. The analytical procedures comprised validity and reliability assessments, classical assumption tests, partial significance testing (t-test), simultaneous significance testing (F-test), and the coefficient of determination. The findings revealed that competence was not statistically significant in predicting ASN performance (B = 0.164; t = 1.213; p = 0.237). In contrast, communication style demonstrated a positive and statistically significant association with performance (B = 0.380; t = 2.764; p = 0.011). When considered jointly, competence and communication style produced a statistically significant regression model (F = 34.333; p < 0.001). The coefficient of determination (R² = 0.741) indicates that the two predictors collectively account for 74.1% of the variance in ASN performance, while the remaining 25.9% is attributable to factors not represented in the model. Overall, communication style emerged as the more consistent factor associated with performance in the organizational setting examined. The findings highlight the importance of fostering communication that is clear, transparent, constructive, and conducive to effective coordination as part of organizational performance improvement efforts.
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